Get in Touch withAlmisbah Academy
Have questions about our courses, enrollment, or need technical support? Our dedicated team is ready to assist you on your Quran learning journey.
Multiple Ways to Reach Us
Choose the contact method that works best for you. We're available across multiple platforms.
Email Support
Our Office
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours
Our Locations
Global support centers
Global Headquarters
Nairobi, Kenya
SO-1001
Contact & SupportAlmisbah Academy
Have questions about our courses, enrollment, or need technical support? Our dedicated team is ready to assist you on your Quran learning journey.
WhatsApp Support
Fastest response time, available 24/7
Phone Call
Direct conversation during business hours
Detailed inquiries and document submissions
Emergency Support
Urgent technical issues affecting studies
Frequently Asked Questions
Find quick answers to common questions about contacting us and getting support
WhatsApp messages are typically answered within 15 minutes during business hours. Emails receive responses within 24 hours. Phone calls are answered immediately during operating hours. Urgent matters are prioritized.
Yes! We have native Somali-speaking support agents available for all contact methods. You can request Somali support when you contact us, or use our dedicated Somali support line.
For faster assistance, please have your student ID (if applicable), email address used for registration, course name, and a detailed description of your issue ready.
Yes, you can request a scheduled callback through our contact form. Select "Schedule Callback" option and choose your preferred date and time. We will confirm via email or WhatsApp.
For urgent technical issues affecting your studies, use the WhatsApp emergency line. You can also mark your email as "URGENT" in the subject line. Critical issues are handled within 2 hours.
We guarantee email responses within 24 hours during weekdays. Weekend emails are answered by Monday morning. For faster responses, consider using WhatsApp during business hours.
No, all our support channels are completely free. Standard data/message rates from your provider may apply for WhatsApp and phone calls.
Still have questions?
Don't hesitate to reach out. Our support team is available 24/7 to help you with any questions or concerns.
Our Office
123 Islamic Learning Street
Nairobi, Kenya
SO-1001
Business Hours
Saturday - Wednesday: 5:00 AM - 1:00 AM
(EAT (East Africa Time))
Global Reach
Serving Somali diaspora worldwide
Available in multiple time zones